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Jenny Magic brings 20 years of marketing experience to her strategy and change facilitation practice, Better Way to Say It. One of her clients deemed her a "marketing therapist" years ago for her ability to get a dysfunctional team back on track, and the label stuck. She relies on facilitation skills to build consensus around the processes, workflows and technology that allow change to actually stick. She is a certified professional coach as well as an external practitioner for the Fearless Organization, using the Psychological Safety Index as a team performance benchmark. Along with Melissa Breker, she is the co-author of CHANGE FATIGUE: Flip Teams From Burnout to Buy-In, published May 2023.